Quality system

There is an effectively functioning quality management system which has been developed according to requirements of international standard  ISO 9001-2008 (GOST ISO 9001-2011).

The work on developing and implementation of quality management system started in 2012. There were developed the following documents: Policy and Quality Objectives, Quality Management Manual and Process Schemes, necessary procedures  within Standard ISO 9001-2008.  In 2013 audits of quality management system in all departments of OJSC Belgorodavia were held.  OJSC Belgorodavia was absolutely ready for certification audit.
In August-October experts of certification authority  “Russian Register- “Moscow Inspection” performed external audit of quality management system, according to results of audit nonconformities were not revealed. Following the results of audit certificate authority  concluded to issue Certificate of Compliance of quality management system of Belgorodavia in the certificate system GOST R (25.10.2013), in certificate system of Russian Register  (21.10.2013) and in International certificate system “IQNet” (21.10.2013).
Certificatewasissuedforthefollowingtypes of activity:

  • passenger and cargo handling service;
  • handlingandtechnicalservice;
  • airlift-airfield;
  • search and Emergency Flight provision;
  • aviation security provision;
  • power, lighting and technical provision of flights;
  • air navigation provision of flights.

OJSC Belgorodavia  take regular measures to support and develop quality management system. The main objective for us is the high quality of services and safety of flights due to effective cooperation with airlines and other organizations which participate in handling service in Belgorod Airport.

The main directions of activity of OJSC Belgorodavia are written  in Quality Policy.

The high management of OJSC Belgorodavia undertake the commitments on compliance to quality requirements and regular improvements of results of quality management system through process approach of management.
Within quality of management system we make:monitoring of customer (passengers, airlines) satisfaction;

  • internal audits of departments to assess the compliance of their activity to Standard ISO 9001-2008 (GOST ISO 9001-2011), international and law requirements, internal documentation procedures;
  • regular control of handling quality;
  • analysis of non-compliances, developing of correcting and preventing measures;
  • monthly analysis of services quality;

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